Privacy Policy

Effective Date: October 13, 2026

Welcome to CIDB Training, operated by CIDB Holdings Sdn Bhd ("CIDB Training", "System", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our training and course platform, including course browsing, enrollment, class attendance, certification, and payment features, whether accessed via our website or mobile app.

1. Information We Collect

We collect several types of information from and about users of our system:

1.1 Personal Information

Name, email address, and mobile number
Profile photo
CIDB practitioner/PPK registration number and region (where applicable)
Company name, address, and contact details (for corporate/contractor registrations)
Contractor grade, bumiputera status, and category information (where applicable)
Login credentials, including Google sign-in details for users who register via Google

1.2 Training and Course Data

Course and class enrollments, schedules, and participant records
Attendance and check-in records, including QR code scans
Certificates issued upon course completion
Course feedback, ratings, and reviews submitted

1.3 Payment Data

Order, invoice, and payment/transaction history
Payment information, processed by third-party payment gateways (e.g. Stripe)

1.4 Technical Information

Device information and operating system
IP address and browser type
Usage data and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

To create and manage your CIDB Training account
To process course enrollments, registrations, and payments
To record attendance, check-in, and issue certificates
To verify practitioner/registration eligibility where required

2.2 Communication

To send enrollment confirmations, reminders, and course updates
To notify you of class changes, cancellations, or new course offerings
To respond to your inquiries and support requests
To send promotional or training-calendar materials (with your consent)

2.3 Improvement and Analytics

To analyze usage patterns and improve our services
To develop new features
To ensure system security

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

Payment processors (for transactions and course payments)
Cloud storage and hosting providers (for data and certificate hosting)
Analytics services (anonymized data)

3.2 Regulatory and Legal Requirements

With relevant authorities where required to verify practitioner registration or training compliance
When required by law or legal process
To protect our rights or safety

4. Data Security

We implement industry-standard security measures to protect your data
Data is encrypted during transmission and storage
Access to personal data is restricted to authorized personnel only
Regular security audits and updates are performed

5. Data Retention

Account information is retained while your account is active
Course enrollment, attendance, certificate, and payment records are retained for record-keeping and regulatory compliance purposes
After an account deletion request, personal data is anonymized and the account is deactivated; some records may be retained where required for legal or regulatory compliance

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data (see our Account & Data Deletion page)
Export: Request a copy of your enrollment and transaction data
Opt-out: Unsubscribe from marketing communications

7. Children's Privacy

Our service is intended for working professionals and contractors and is not directed at children under 18
We do not knowingly collect data from children

8. Changes to This Policy

We may update this Privacy Policy from time to time
Changes will be posted on this page with an updated effective date
Continued use after changes indicates acceptance

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

CIDB Holdings Sdn Bhd
Level 26, The Met Corporate Tower, 20, Jalan Dutamas 2, Kompleks Kerajaan,
50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
📧 training@cidbh.com.my
📞 03 - 6206 0000