Account & Data Deletion Request

This page explains how to request deletion of your account and personal data from the CIDB Training mobile app, operated by CIDB Holdings Sdn Bhd ("CIDB Training", "System", "we", "our", or "us").

1. Step-by-Step Guide

  1. Open the CIDB Training app on your device.
  2. Log in to your account and navigate to "Profile" or "Settings".
  3. Find and tap on "Delete Account" or a similar option.
  4. Complete any required account verification steps.
  5. Confirm your request by tapping "Delete Account" or a similar button.
  6. You'll receive an on-screen confirmation once your account has been deactivated.

Note: If your account has active course enrollments, orders, or participant records, the in-app deletion request may not be able to complete automatically. In this case, please contact us using the details below and we will process your request manually.

2. What Gets Deleted

Note: Some data, such as course enrollment, attendance, certificate, and payment records required for legal, accounting, or regulatory compliance, may be retained for a limited period even after your account is deleted.

3. Need Help?

If you are facing issues with your account or data deletion request, please contact us at:

CIDB Holdings Sdn Bhd
Level 26, The Met Corporate Tower, 20, Jalan Dutamas 2, Kompleks Kerajaan,
50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
📧 training@cidbh.com.my
📞 03 - 6206 0000